Q. Consider the following statements regarding CPGRAMS:
1. The system provides online access to all citizens including those in Armed Forces personnel to report their grievances.
2. Right to Information (RTI) matters are not taken up for redressal by CPGRAMS.
Which of the above statements is/are correct?

[A] 1 only

[B] 2 only

[C] Both 1 and 2

[D] Neither 1 nor 2

Answer: C

Both statements are correct 

  • Centralized Public Grievances Redress and Monitoring System (CPGRAMS) is a web-based application developed by the National Informatics Centre(NIC) in association with the Directorate of Public Grievances(DPG) and the Department of Administrative Reforms and Public Grievances(DARPG). 
  • Purpose: The application aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24×7) basis to Ministries who scrutinize and take action for speedy and favorable redress of these grievances. 
  • Issues that are not taken up for redressal by CPGRAMS: 
  • Sub Judice cases or any matter concerning judgment given by any court. 
  • Personal and family disputes. 
  • RTI matters. 
  • Anything that impacts upon territorial integrity of the country of friendly relations with other countries.