Exp) Option b is the correct answer.

Citizen Charters is voluntary and written document that spells out the service provider’s efforts taken to focus on their commitment towards fulfilling the needs of the citizens/customers. A Model Panchayat Citizens Charter/ framework for delivery of the services across the 29 sectors of 11th Schedule of Constitution, aligning actions with localised Sustainable Development Goals (SDGs) as prepared by Ministry of Panchayati Raj (MoPR) in collaboration with National Institute of Rural Development & Panchayati Raj (NIRDPR) was released by Union Minister of Rural Development, Agriculture and Farmers Welfare & Panchayati Raj.

Statement 1 is incorrect: Model Panchayat Citizens Charter framework has been prepared by the Ministry of Panchayati Raj (MoPR) (not the Ministry of Rural Development) in collaboration with National Institute of Rural Development & Panchayati Raj (NIRDPR). NIRDPR is an autonomous organization under the Union Ministry of Rural Development.

Statement 2 is correct: Model Panchayat Citizens Charter framework has been developed for the delivery of the services across the 29 sectors (mentioned under schedule 11 of the Constitution for Panchayats), and it aims to align the delivery of these public services with Sustainable Development Goals at panchayat level.

Statement 3 is correct: Panchayats would be utilizing this framework, and with the due approval of Gram Sabha, would draw up a Citizens Charter, detailing the different categories of services rendered to the citizen by the Panchayat, the conditions for such service and also the time limit for such service