Q. Which of the following is/are component of Sevottam model introduced by the government?
1. Removal of corruption from civil service.
2. Implementation of citizen charter.
3. Robust public grievances redressal mechanism.
Select the correct answer using the code given below:
Answer: C
Notes:
Exp) Option c is the correct answer
Sevottam is an assessment – improvement model that has been developed with the objective of improving the quality of public service delivery in the country. The model was conceived by the Department of Administrative Reforms & Public Grievances (DARPG), Ministry of Personnel, Public Grievances and Pensions in 2006.
Option c is correct. The key components of Sevottam are captured with the following objectives:
- Successful implementation of Citizen’s Charters: Citizens’ Charter publicly declare the information on citizens’ entitlements; making citizens better informed and hence empowering them to demand better services.
- Service Delivery Preparedness (capability): This shall include identification of services rendered, the service delivery process, and its control and delivery requirements.
- Sound Public Grievance Redress Mechanism: This requires a good grievance redress system operating in a manner that leaves the citizen more satisfied with how the organization responds to complaints/grievances, irrespective of the final decision.
