Q. With reference to Citizens’ Charter in India, consider the following statements:
1. Citizen’s charters are not legally enforceable documents.
2. In India, for the first time, the Citizens’ Charter was proposed in the report of 2nd Administrative Reforms Commission.
3. At the central level, the task of coordinating and operationalizing of Citizen’s Charters are vested with the Ministry of Home Affairs.
How many of the above-given statements are correct?

[A] Only one

[B] Only two

[C] All three

[D] None

Answer: A
Notes:

Exp) Option a is the correct answer.

Citizens’ Charters initiative is a response to the quest for solving the problems which a citizen encounters, day in and day out, while dealing with the organizations providing public services. The concept of Citizens’ Charter enshrines the trust between the service provider and its users.

Statement 1 is correct: Citizen’s charters are not legally enforceable documents. They are just guidelines to enhance service delivery to citizens.

Statement 2 is incorrect: In a Conference of Chief Ministers of various States and Union Territories held on 24 May 1997 in New Delhi, presided over by the Prime Minister of India, an ‘Action Plan for Effective and Responsive Government’ at the Centre and State levels was adopted. One of the major decisions at that Conference was that the Central and State Governments would formulate Citizens’ Charters, starting with those sectors that have a large public interface. 2nd ARC was constituted in the year of 2005; hence the concept of Citizens’ Charter was prominent in India even before he appointment of the 2nd ARC.

Statement 3 is incorrect: Department of Administrative Reforms and Public Grievances in Government of India (DARPG) initiated the task of coordinating, formulating and operationalizing Citizens’ Charters. The DARPG website lists more than 700 charters adopted by various government agencies across India.

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