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Source: The post is based on the article “Union Minister launches the Intelligent Grievance Monitoring System (IGMS) 2.0 Public Grievance portal and Automated Analysis in Tree Dashboard portal of DARPG” published in “PIB” on 30th September 2023.
What is the News?
The Union Minister of State for Personnel has launched the Intelligent Grievance Monitoring System (IGMS) 2.0 public grievance portal.
What is Intelligent Grievance Monitoring System (IGMS) 2.0?
IGMS is an artificial intelligence(AI) driven Grievance Monitoring System.
It aims to enhance the efficiency of the public grievance redressal process.
Developed by the Department of Administrative Reforms and Public Grievances (DARPG) in collaboration with IIT Kanpur.
The system provides real-time analysis of grievances received and resolved, as well as state-wise and district-wise data.It also helps identify the root cause of grievances, allowing for targeted interventions.
Significance: In India, the common man raises around 20 lakh grievances annually on the CPGRAMS portal.However, manually classifying and monitoring these grievances is a challenging and time-consuming task.
– Therefore, the launch of the IGMS 2.0 Dashboard will significantly expedite the grievance redressal process, enabling the concerned ministries and departments to respond more effectively.
