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What is the News?
The second edition of the National e-Governance Service Delivery Assessment(NeSDA) has been released.
What is the National e-Governance Service Delivery Assessment(NeSDA) 2021?
Constituted by: Department of Administrative Reforms & Public Grievances (DARPG) in 2019.
Objective: It is a biennial study that assesses States, Union Territories (UTs) and focuses on Central Ministries on the effectiveness of e-Governance service delivery.
Significance: NeSDA helps the respective governments improve their delivery of citizen-centric services and shares best practices across the country for all States, UTs and Central Ministries to emulate.
Sectors Covered: NeSDA 2021 covers services across seven sectors – Finance, Labour & Employment, Education, Local Governance & Utility Services, Social Welfare, Environment and Tourism sectors.
Note: NSDA also assessed portals on several parameters such as Accessibility, Content Availability, Ease of Use and Information Security & Privacy among others.
What are the key findings of NeSDA 2021?
States and UTs: Amongst all the States and UTs, Kerala had the highest overall compliance score.
Among the North-East and Hill States, Meghalaya and Nagaland are the leading State Portals with an overall compliance of more than 90% across all assessment parameters.
Among Union Territories, Jammu & Kashmir ranked the highest with an overall compliance of nearly 90%.
Central Ministries and Portals: The Ministry Portal of Home Affairs had the highest overall compliance score.
The Central Public Procurement Portal, Digital Police Portal, and Bhavishya Portal are the leading Ministry Services Portals with an overall compliance of more than 85% across all assessment parameters.
Source: The post is based on the article “Union Minister releases the second edition of the National e-Governance Service Delivery Assessment 2021, NeSDA 2021” published in PIB on 13th June 2022.
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