{"id":350276,"date":"2025-11-19T14:47:38","date_gmt":"2025-11-19T09:17:38","guid":{"rendered":"https:\/\/forumias.com\/blog\/?p=350276"},"modified":"2025-11-19T14:47:38","modified_gmt":"2025-11-19T09:17:38","slug":"e-jagriti-platform","status":"publish","type":"post","link":"https:\/\/forumias.com\/blog\/e-jagriti-platform\/","title":{"rendered":"e-Jagriti Platform"},"content":{"rendered":"<p><strong>News<\/strong>: e-Jagriti portal is in the news as an AI-enabled consumer grievance platform registering over 2.75 lakh users and enabling global access.<\/p>\n<h2>About e-Jagriti Platform<\/h2>\n<figure id=\"attachment_350277\" aria-describedby=\"caption-attachment-350277\" style=\"width: 348px\" class=\"wp-caption aligncenter\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" class=\" wp-image-350277\" src=\"https:\/\/i0.wp.com\/forumias.com\/blog\/wp-content\/uploads\/2025\/11\/Source-Ministry-of-Consumer-Affairs.jpg?resize=348%2C175&#038;ssl=1\" alt=\"e-Jagriti Platform\" width=\"348\" height=\"175\" srcset=\"https:\/\/i0.wp.com\/forumias.com\/blog\/wp-content\/uploads\/2025\/11\/Source-Ministry-of-Consumer-Affairs.jpg?resize=300%2C151&amp;ssl=1 300w, https:\/\/i0.wp.com\/forumias.com\/blog\/wp-content\/uploads\/2025\/11\/Source-Ministry-of-Consumer-Affairs.jpg?resize=1024%2C516&amp;ssl=1 1024w, https:\/\/i0.wp.com\/forumias.com\/blog\/wp-content\/uploads\/2025\/11\/Source-Ministry-of-Consumer-Affairs.jpg?resize=768%2C387&amp;ssl=1 768w, https:\/\/i0.wp.com\/forumias.com\/blog\/wp-content\/uploads\/2025\/11\/Source-Ministry-of-Consumer-Affairs.jpg?w=1268&amp;ssl=1 1268w\" sizes=\"auto, (max-width: 348px) 100vw, 348px\" \/><figcaption id=\"caption-attachment-350277\" class=\"wp-caption-text\">Source &#8211; Ministry of Consumer Affairs<\/figcaption><\/figure>\n<ul>\n<li><strong>Full form:<\/strong> e- Justice And Grievance Redressal through Information Technology and Innovation<\/li>\n<li>It is a <strong>unified, AI-enabled digital grievance redressal platform<\/strong> that integrates all <strong>consumer dispute resolution<\/strong> systems into one seamless portal.<\/li>\n<li><strong>Initiative by: <\/strong>It is an initiative of the <strong>Department of Consumer Affairs, <\/strong><strong>Ministry of Consumer Affairs, Food, and Public Distribution.<\/strong><\/li>\n<li><strong>Launched on<\/strong>: It was launched on <strong>January 1, 2025.<\/strong><\/li>\n<li><strong>Aim: <\/strong>The platform <strong>aims<\/strong> to <strong>provide faster, transparent, accessible, and paperless consumer justice across India and abroad<\/strong>, especially empowering MSME consumers, households, and NRIs with real-time, technology-enabled grievance redressal.<\/li>\n<li><strong>Key features<\/strong>\n<ul>\n<li>It <strong>integrates legacy systems<\/strong> such as Online Case Monitoring System (OCMS), e-Daakhil, NCDRC CMS, and CONFONET <strong>into a single interface<\/strong> that supports e-filing, digital scrutiny, electronic notices, and virtual hearings.<\/li>\n<li>It <strong>offers global accessibility<\/strong> through secure OTP-based registration, enabling complaints from abroad, digital or offline fee payments, encrypted document exchange, and real-time case tracking.<\/li>\n<li>It <strong>uses an AI-powered, multilingual interface<\/strong> with <strong>chatbot assistance<\/strong>, voice-to-text tools, and accessibility support for elderly and differently-abled consumers.<\/li>\n<li>It <strong>supports role-based dashboards for judges, advocates, and litigants<\/strong>, aiding efficient hearings<\/li>\n<\/ul>\n<\/li>\n<li><strong>Key benefits of e-Jagriti include:<\/strong>\n<ul>\n<li><strong>Global Accessibility: <\/strong>NRIs and citizens can file and manage cases from any location, with secure end-to-end encryption and role-based permissions.<\/li>\n<li><strong>Efficiency and Speed:<\/strong> Automated workflows, real-time updates via SMS\/email and virtual hearings have contributed to disposal rates exceeding 100% in 10 states and the NCDRC recently.<\/li>\n<li><strong>Inclusivity<\/strong>: Features like multilingual interfaces and accessibility tools make it user-friendly for diverse demographics.<\/li>\n<li><strong>Secure Transactions: <\/strong>Integration with Bharat Kosh and PayGov gateways ensures hassle-free fee payments.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>News: e-Jagriti portal is in the news as an AI-enabled consumer grievance platform registering over 2.75 lakh users and enabling global access. About e-Jagriti Platform Full form: e- Justice And Grievance Redressal through Information Technology and Innovation It is a unified, AI-enabled digital grievance redressal platform that integrates all consumer dispute resolution systems into one&hellip; <a class=\"more-link\" href=\"https:\/\/forumias.com\/blog\/e-jagriti-platform\/\">Continue reading <span class=\"screen-reader-text\">e-Jagriti Platform<\/span><\/a><\/p>\n","protected":false},"author":10393,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"categories":[1566,1760,956,12039],"tags":[11872],"class_list":["post-350276","post","type-post","status-publish","format-standard","hentry","category-daily-factly-articles","category-polity-and-nation","category-schemes-and-programs","category-knolls","tag-9pm-daily-factly","entry"],"jetpack_featured_media_url":"","views":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/forumias.com\/blog\/wp-json\/wp\/v2\/posts\/350276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/forumias.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/forumias.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/forumias.com\/blog\/wp-json\/wp\/v2\/users\/10393"}],"replies":[{"embeddable":true,"href":"https:\/\/forumias.com\/blog\/wp-json\/wp\/v2\/comments?post=350276"}],"version-history":[{"count":0,"href":"https:\/\/forumias.com\/blog\/wp-json\/wp\/v2\/posts\/350276\/revisions"}],"wp:attachment":[{"href":"https:\/\/forumias.com\/blog\/wp-json\/wp\/v2\/media?parent=350276"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/forumias.com\/blog\/wp-json\/wp\/v2\/categories?post=350276"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/forumias.com\/blog\/wp-json\/wp\/v2\/tags?post=350276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}