Calling Name Presentation (CNAP)

Source-This post on Calling Name Presentation (CNAP) is based on the article “Who’s calling? True caller faces Indian challenge” published in “Live Mint” on 27th February 2024.

Why in the News?

Recently, the Telecom Regulatory Authority of India (TRAI) recommended the introduction of the Calling Name Presentation (CNAP) Supplementary Service in the telecom network.

What is Calling Name Presentation (CNAP)?

1. About– The feature would provide the recipient with details about the caller, similar to the functionalities of ‘Truecaller’ and ‘Bharat Caller ID & Anti-Spam’.

2. Operating Pattern– True caller achieves caller information by employing cross-referenced contact information from its user base. Meanwhile, TRAI’s proposal for CNAP aims to display the name with which a user or a business’ number is registered with a telecom company.

3. User request directive– TRAI recommended that all phone service providers offer Calling Name Presentation (CNAP) to their customers upon request.

What is its Significance?

1. Improved Caller Identification: CNAP allows recipients to see the name associated with the caller’s number, enhancing their ability to identify who is calling.

2. Enhanced User Experience: CNAP improves the user experience by giving more details about incoming calls, helping users decide whether to answer them or not.

3. Reduced Unwanted Calls: CNAP can help users distinguish between legitimate calls and unwanted ones, such as spam or telemarketing calls, leading to a reduction in the number of unwanted calls being answered.

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