Draft Air Passenger Charter
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Draft Air Passenger Charter

News:

  1. Recently, the Ministry of Civil Aviation has released the Draft Air Passenger Charter

Important Facts

  1. The Draft Air Passenger Charter aims to improve passenger experience in India
  2. Key Provisions:
  • Passengers will be compensated if an airline is at fault for any delay. Passengers are eligible for a full refund if a domestic airline cancels a flight 1 day before departure or delays it for more than 4 hours.
  • Delay resulting in flight departing next day- Airline to provide free hotel stay
  • Compensation for missing connecting flights: Rs. 5000-Rs.20000
  • Free Cancellation of air tickets 24hrs of booking and within 4 days before scheduled departure
  • Cancellation charges cannot be more than the sum of basic fare and fuel surcharge.
  • Compensation for lost baggage: Rs. 3000/kg. Compensation for delayed or damaged baggage: Rs. 1000/kg
  • Grievances regarding non-payment of compensation can be filed on AirSewa App

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