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Delhi launches doorstep delivery of government services
News
- Delhi government has launched an ambitious project to deliver public services at door steps.
Important Facts
- Residents can dial 1076 to place a request for doorstep delivery of services.
- Request for delivery of services will be provided from 8 am to 10 pm but the call centre setup to facilitate the delivery will function round the clock.
- As of now 40 documents can be delivered under this scheme. Plan to extend it further to 100 documents.
- Some of the services includes the delivery of:
- Driving license
- Marriage registration
- Ration card
- Birth certificate
- Water connection
- A nominal fee of Rs 50 per service.
- Government has hired VFS global (a private firm), through which the services will be provided.
- Mobile Sahayaks will be recruited by the firm. They will help in the functioning by:
- Visiting homes to help in filling forms, payment of fees and collection of document.
- Submitting the document at the government office concerned.
- A feedback system is in place to register complaints and suggestion.
Benefits
- This will end long waiting time at government offices.
- Will reduce the scope of touts to operate.
- Increase productivity.
Challenges
- Teething trouble: Since this is a new initiative it will take some time for smooth functioning.
- There can be a potential security threat from the Mobile Sahayaks who will have access to the documents.
