News: e-Jagriti portal is in the news as an AI-enabled consumer grievance platform registering over 2.75 lakh users and enabling global access.
About e-Jagriti Platform
- Full form: e- Justice And Grievance Redressal through Information Technology and Innovation
- It is a unified, AI-enabled digital grievance redressal platform that integrates all consumer dispute resolution systems into one seamless portal.
- Initiative by: It is an initiative of the Department of Consumer Affairs, Ministry of Consumer Affairs, Food, and Public Distribution.
- Launched on: It was launched on January 1, 2025.
- Aim: The platform aims to provide faster, transparent, accessible, and paperless consumer justice across India and abroad, especially empowering MSME consumers, households, and NRIs with real-time, technology-enabled grievance redressal.
- Key features
- It integrates legacy systems such as Online Case Monitoring System (OCMS), e-Daakhil, NCDRC CMS, and CONFONET into a single interface that supports e-filing, digital scrutiny, electronic notices, and virtual hearings.
- It offers global accessibility through secure OTP-based registration, enabling complaints from abroad, digital or offline fee payments, encrypted document exchange, and real-time case tracking.
- It uses an AI-powered, multilingual interface with chatbot assistance, voice-to-text tools, and accessibility support for elderly and differently-abled consumers.
- It supports role-based dashboards for judges, advocates, and litigants, aiding efficient hearings
- Key benefits of e-Jagriti include:
- Global Accessibility: NRIs and citizens can file and manage cases from any location, with secure end-to-end encryption and role-based permissions.
- Efficiency and Speed: Automated workflows, real-time updates via SMS/email and virtual hearings have contributed to disposal rates exceeding 100% in 10 states and the NCDRC recently.
- Inclusivity: Features like multilingual interfaces and accessibility tools make it user-friendly for diverse demographics.
- Secure Transactions: Integration with Bharat Kosh and PayGov gateways ensures hassle-free fee payments.
