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News: The ASHA AI Platform is an innovative solution launched by the Indian government to enhance the efficiency and transparency of the Public Distribution System (PDS).
About ASHA AI Platform
- The Anna Sahayata Holistic AI Solution (ASHA) is an AI-based platform launched by the Union Food and Public Distribution Ministry.
- Developed by: It has been developed in partnership with the Wadhwani Foundation and is supported by the India AI Mission through Bhashini’s multilingual AI infrastructure.
- Aim: To enhance transparency and service delivery in the Public Distribution System (PDS).
- Purpose: It enables PDS beneficiaries to share feedback on ration distribution through AI-enabled automated calls in their preferred language.
- Key Functions: The system collects feedback on whether beneficiaries received their full entitlement, the quality of foodgrains, and any issues faced at Fair Price Shops.
- It uses multilingual translation, sentiment analysis, automated grievance categorisation and real-time dashboards for administrators.
- Beneficiary Reach: The system currently reaches around 20 lakh beneficiaries every month across India, improving the scale and efficiency of feedback collection.
