News: Recently, PANCHAM Chatbot was launched by Ministry of Panchayati Raj on the occasion of 77th Republic day.
About PANCHAM Chatbot
- PANCHAM stands for Panchayat Assistance & Messaging Chatbot.
- About: It is an AI digital chatbot designed to help village panchayats access government schemes, official data, and important updates easily.
- Launched by: Ministry of Panchayati Raj
- Objective: To strengthen responsive, transparent, and accountable grassroots governance.
- Target Users: It serves elected representatives and panchayat staff, including sarpanches and ward members across India.
- Registration and Usage: To use the service, a user’s mobile number must be linked to the e-Gram Swaraj portal.
- Users can activate PANCHAM by scanning a QR code and completing the registration process.
- Main Features
- PANCHAM works through WhatsApp, so users do not need advanced technical knowledge to operate it. It is accessible on basic smartphones with internet connectivity.
- PANCHAM have two interfaces: One for Panchayat Functionaries and Elected Representative and another for Citizens.
- Language Support: The chatbot supports 22 Indian languages to ensure wider participation and understanding.
- Services offered:
- Direct Communication: Timely delivery of circulars, guidelines, and directives through easy-to-understand WhatsApp messages.
- Two-Way Communication: It enables users to ask questions directly to the ministry and concerned authorities. It also allows officials to send feedback and report local problems.
- Real-Time Information: A dedicated chatbot for FAQs and updates on MoPR schemes and programs.
- Training Support: Sharing short video-based training modules on relevant topics along with Pre-training communication and post-training feedback to improve learning outcomes.
