[Answered] Assess the challenges that eSIM technology might pose for individuals with low digital literacy. Suggest ways to overcome these challenges.

An embedded Subscriber Identity Module, or eSIM, is a digital SIM card that is integrated into a gadget like a tablet, smartwatch, or smartphone. eSIMs are integrated into devices during production and cannot be taken out or replaced, in contrast to conventional physical SIM cards, which are removable and must be put into a device.

Challenges associated with eSIMs technology

• Emergency: eSIMs bring your communication to a total halt if your phone breaks down, runs out of battery, or just falls and cracks the screen. Conventional SIMs, on the other hand, can be easily removed from the compromised phone and placed into a different backup or secondary phone.
• Unusable in some nations: An eSIM phone cannot be used in a nation where the telecom providers have not yet adopted the technology. This is a problem with phones like the US-version iPhone 14, which will only use eSIM. It is not a problem if your phone supports both standard SIMs and eSIM.
• Compatibility: The more costly smartphones, such as the Apple iPhones, Google Pixel phones, Samsung Galaxy S-series phones, and Samsung Galaxy Z series, are currently available in India with eSIM compatibility. These devices can be costly for the typical user. Users who choose to convert to an eSIM will also be limited to selecting from a considerably smaller range of devices that are compatible with the technology.
• Privacy issues: In many nations, such as the United States, users have the ability to program their own eSIMs. Additionally, eSIMs enable network operators to monitor subscribers’ data, including data contained within applications on the device, particularly in the absence of data privacy legislation that raise privacy issues.

How to overcome these challenges?

• Information on device compatibility: Telecos should instruct users on how to verify their device’s compatibility with eSIMs and which devices are compatible with them. They can also provide instructions on how to migrate to devices that support eSIM, if necessary.
• Security: Companies can inform users of frequent frauds and security risks about eSIMs. Before proceeding, they can advise users to confirm the legitimacy of any sources and eSIM setup instructions.
• Transitional Period: Consider maintaining support for physical SIM cards alongside eSIMs during a transitional period to cater to users who are more comfortable with traditional technology.
• Simplified activation process: Telecos can provide user-friendly, comprehensive setup instructions that lead customers through the eSIM activation procedure. Innovation can be done to provide eSIM setup and management tools that are easy to use, such as applications or interfaces.

Conclusion

eSIM technology is increasingly used in various devices, as it offers advantages like environmentally friendlier, security, convenience & compactness over physical SIM. However, it is essential that the transition to eSIMs is smooth and inclusive to allow a broader range of individuals to benefit from this technology without feeling excluded.