ASHA AI Platform

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News: The ASHA AI Platform is an innovative solution launched by the Indian government to enhance the efficiency and transparency of the Public Distribution System (PDS).

About ASHA AI Platform

ASHA AI Platform
Source – PIB
  • The Anna Sahayata Holistic AI Solution (ASHA) is an AI-based platform launched by the  Union Food and Public Distribution Ministry. 
  • Developed by: It has been developed in partnership with the Wadhwani Foundation and is supported by the India AI Mission through Bhashini’s multilingual AI infrastructure.
  • Aim: To enhance transparency and service delivery in the Public Distribution System (PDS).
  • Purpose: It enables PDS beneficiaries to share feedback on ration distribution through AI-enabled automated calls in their preferred language.
  • Key Functions: The system collects feedback on whether beneficiaries received their full entitlement, the quality of foodgrains, and any issues faced at Fair Price Shops.
  • It uses multilingual translation, sentiment analysis, automated grievance categorisation and real-time dashboards for administrators.
  • Beneficiary Reach: The system currently reaches around 20 lakh beneficiaries every month across India, improving the scale and efficiency of feedback collection.
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