Interview Guidance Program (IGP) for UPSC CSE 2024, Registrations Open Click Here to know more and registration
News:Union Minister of Consumer Affairs has launched the ‘Consumer App’.
Facts:
About the app:
- The app aims to provide a one stop solution for consumer grievance redressal across the nation via mobile phones.
- The complaint status will be monitored on a daily basis by the ministry and on a weekly basis by the minister personally.
- The registered consumer will be informed about their complaint via SMS/email with a unique number which can be tracked by the consumer.
Grievance redressal:
- There will be time bound resolution of all grievances and those that are simple in nature will be resolved within 20 days.
- Those that requires feedback from companies will be resolved within 2 months/60 days.
- If after 60 days the grievance is not resolved, the consumer will be advised to proceed to consumer forum.
- Further,the consumer will also be informed before closure of a complaint and if the consumer is not satisfied then the complaint will be referred further to the concerned department.
Discover more from Free UPSC IAS Preparation Syllabus and Materials For Aspirants
Subscribe to get the latest posts sent to your email.
