Delhi launches doorstep delivery of government services

Delhi launches doorstep delivery of government services

News

1. Delhi government has launched an ambitious project to deliver public services at door steps.

Important Facts

1. Residents can dial 1076 to place a request for doorstep delivery of services.
2. Request for delivery of services will be provided from 8 am to 10 pm but the call centre setup to facilitate the delivery will function round the clock.
3. As of now 40 documents can be delivered under this scheme. Plan to extend it further to 100 documents.
4. Some of the services includes the delivery of:

• Driving license
• Marriage registration
• Ration card
• Birth certificate
• Water connection

1. A nominal fee of Rs 50 per service.
2. Government has hired VFS global (a private firm), through which the services will be provided.
3. Mobile Sahayaks will be recruited by the firm. They will help in the functioning by:

• Visiting homes to help in filling forms, payment of fees and collection of document.
• Submitting the document at the government office concerned.

1. A feedback system is in place to register complaints and suggestion.

Benefits

1. This will end long waiting time at government offices.
2. Will reduce the scope of touts to operate.
3. Increase productivity.

Challenges

1. Teething trouble: Since this is a new initiative it will take some time for smooth functioning.
2. There can be a potential security threat from the Mobile Sahayaks who will have access to the documents.