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Source- This post on e-Jagriti Portal has been created based on the article “AI integration in e-Jagriti portal to help reduce pending cases in consumer courts: Govt” published in “DAILY EXCELSIOR” on 14 February 2024.
Why in the news?
Consumer Affairs Secretary has recently asserted that integration of artificial intelligence in ‘e-Jagriti’ portal will help reduce the number of pending cases in consumer courts.
About e-Jagriti Portal
| Aspect | Details |
| Introduction | It is a portal for consumer commissions. |
| Objective | To provide a simple, fast, and more cost-effective consumer dispute redressal software solution at all levels. |
| Concerned ministry | It is an initiative of the Department of Consumer Affairs, Ministry of Consumer Affairs, Food, and Public Distribution. |
| Salient features | 1) It will integrate consumer grievance platforms such as Online Case Monitoring System (OCMS), E-Daakhil, the National Consumer Dispute Redressal Commission (NCDRC) etc on a single platform. 2) It has case filing, online fee payment, case monitoring modules for disposal of cases by all the Commissions. It has Smart search facility on archived consumer complaints / cases / judgements using AI technology. 3) It will integrate a Virtual court facility for a convenient and accessible resolution of consumer complaints. |
| Significance | It will reduce the time of disposal, multiple hearings, and physical court appearances. This would ensure effective and fast decisions & disposals in all Consumer Commissions. |
What is National Consumer Dispute Redressal Commission (NCDRC)?
Natue of body– It is a quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act of 1986.
Headed by– The Commission is headed by a sitting or retired Judge of the Supreme Court of India or a sitting or retired Chief Justice of the High Court.
Head office– New Delhi.
Powers- 1) It has jurisdiction to entertain a complaint valued at more than two crore.
2) It also has appellate and revisional jurisdiction from the orders of State Commissions or the District.
3) Any person, aggrieved by an order of NCDRC, may prefer an appeal against such an order to the Supreme Court of India within a period of 30 days.
Read more about- E-Daakhil
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