Ministry of Home Affairs has been ranked at 1 under the Central Ministries Portal in a National e-Governance Service Delivery Assessment

Source: The post is based on the article “Ministry of Home Affairs has been ranked at 1 under the Central Ministries Portal in a National e-Governance Service Delivery Assessment” published in PIB on 15th July 2022

What is the News?

The Ministry of Home Affairs has been ranked first under the Central Ministries Portal in a National e-Governance Service Delivery Assessment.

What is the National e-Governance Service Delivery Assessment?

Conducted by: Department of Administrative Reforms and Public Grievances (DARPG) in association with its knowledge partners: NASSCOM and KPMG.

Purpose: It is a periodic assessment intended to improve the effectiveness of States/Union Territories and the Central Government in the delivery of their online services to citizens.

Parameters: There were four main parameters of assessment: 1) Accessibility, 2) Content Availability, 3) Ease of Use and Information Security and 4) Privacy for Central Ministry Portals.

Note: An additional three parameters were also used for the Central Ministry Services Portals – End Service Delivery, Integrated Service Delivery and Status and Request Tracking.

Categories: All Government portals that were evaluated were divided into two main categories- 1) States/Union Territories/Central Ministry portal and 2) State/Union Territory/ Central Ministry Services Portals.

What are the key findings?

The Ministry of Home Affairs(MHA) has bagged the first spot under the Central ministries portal.

The Digital Police portal of the National Crime Records Bureau(NCRB) has been placed at number two in the assessment.