Q. Consider the following statement with reference to the Consumer Protection Act, 2019:
1. Right to be heard is one of the six consumer rights provided by the act.
2. The Central Consumer Protection Authority is empowered to conduct investigations into violations of consumer rights.
3. The act also provides for Rules on E-commerce and Unfair Trade Practices.
4. Product liability lies on the consumer.
How many statements given above are correct?
Exp) Option c is the correct answer
Statement 1 is correct: Six consumer rights have been defined in the Consumer Protection Act, 2019, these includes: Right to Safety, Right to be Informed, Right to Choose, Right to be heard, Right to seek Redressal, Right to Consumer Education.
Statement 2 is correct: The Consumer Protection Act, 2019 establishes the Central Consumer Protection Authority (CCPA) whose primary objective will be to promote, protect and enforce the rights of consumers. It is empowered to:
- Conduct investigations into violations of consumer rights and institute complaints/prosecution.
- Order recall of unsafe goods and services.
- Order discontinuance of unfair trade practices and misleading advertisements.
- Impose penalties on manufacturers/endorsers/publishers of misleading advertisements.
Statement 3 is correct: The act provides for the Rules on E-commerce and Unfair Trade Practices. The government have notified the Consumer Protection (E-commerce) Rules, 2020 under the Act. The Consumer Protection (E-commerce) Rules, 2020 are mandatory and are not advisories.
Statement 4 is incorrect: A manufacturer or product service provider or product seller will be held responsible to compensate for injury or damage caused by defective product or deficiency in services.
