Nagpur Resolution is a holistic approach for empowering citizens adopted during regional conference organized by DARPG in Nagpur.  

• The conference was organized by the Department of Administrative Reforms and Public Grievances (DARPG), in collaboration with the Government of Maharashtra.  
• The resolution aims to empower the citizens by policy interventions for better service delivery through timely updating of citizens charters, implementation of enactments and benchmarking standards for continuous improvement.  
• It also aims to ensure timely publication of Good Governance Index to identify the quality of governance in 10 sectors especially those pertaining to welfare and infrastructure at the Union, State and District levels. 

Source: ForumIAS factly