Explanation: The six principles of the citizens’ charter movement, as originally framed, were:

• Quality: Improving the quality of services
• Choice: For the users wherever possible
• Standards: Specifying what to expect within a time frame and how to act if standards are not met
• Value: For the taxpayers’ money
• Accountability: Of the service provider (individual as well as an organisation) and
• Transparency: In rules, procedures, schemes and grievances redressal.

Source: Laxmikanth Governance