With reference to Integrated Ombudsman Scheme, consider the following statements: It aims to further improve the grievance redress mechanism for resolving customer complaints against entities regulated by RBI. The complaints not covered under the ombudsman scheme will continued to be attended to by the Customer Education and Protection Cells (CEPCs) Which of the statements given above is/are correct?

[A] 1 only

[B] 2 only

[C] Both 1 and 2

[D] Neither 1 nor 2

Answer: C

Notes:

Both statements are correct.

Reserve Bank – Integrated Ombudsman Scheme

Aim: To further improve the grievance redress mechanism for resolving customer complaints against entities regulated by RBI.
The scheme is based on ‘One Nation-One Ombudsman’. This means that there will be one portal, one email, and one address for customers to file their complaints.
There will also be a multilingual toll-free number that will provide all relevant information on grievance redress.
The complaints not covered under the ombudsman scheme will continued to be attended to by the Customer Education and Protection Cells (CEPCs) located in regional offices of RBI.

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