Q. With reference to the Grievance Redressal Assessment and Index (GRAI), consider the following statements:
1.It is released by the Niti Aayog to rank Central Ministries and Departments on grievance redressal performance.
2.It evaluates performance solely on the basis of number of grievances received, without considering disposal efficiency or citizen satisfaction.
Which of the statements given above is/are correct?
Answer: D
Notes:
Explanation: Neither 1 nor 2
Statement 1 is incorrect: It is released by the Department of Administrative Reforms and Public Grievances to rank Central Ministries and Departments on grievance redressal performance.
Statement 2 is incorrect: The index considers multiple parameters such as disposal rate, timeliness, pendency, and qualitative feedback—not just number of grievances received.
Source: PIB
