AI-enabled Voice Chatbot ‘Samadhan Didi’ |ForumIAS

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News: Dr Jitendra Singh launched the CPGRAMS AI-enabled Voice Chatbot “Samadhan Didi” at Kartavya Bhawan, New Delhi.

About AI-enabled Voice Chatbot ‘Samadhan Didi’

‘Samadhan Didi’ is an AI-enabled voice chatbot that makes public grievance redressal simpler, more accessibley, and multilingual.
Developed by: The Department of Administrative Reforms and Public Grievances (DARPG) developed it in collaboration with Bhashini.
Platform Integrated: It is fully integrated into the Centralised Public Grievance Redress and Monitoring System (CPGRAMS).
Key Features:
- Voice-Based Grievance Filing: Citizens can lodge grievances by simply speaking in their own language and describing their concerns in plain words.
- Automatic Grievance Classification: The chatbot understands the concern, asks relevant clarifying questions, identifies the appropriate Ministry, Department, category, and sub-category, and files the grievance with the correct authority.
- Multilingual Accessibility: The system supports the 22 languages of the Eighth Schedule of the Constitution, and additional languages such as Bhojpuri, Garo, Khasi, Mijo, and Bodhi are being added in phases.
- AI and Language Integration: The chatbot combines Bhashini’s language capabilities with grievance-classification models trained on CPGRAMS data to provide a seamless experience across Indian languages.