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Draft Air Passenger Charter
News:
- Recently, the Ministry of Civil Aviation has released the Draft Air Passenger Charter
Important Facts
- The Draft Air Passenger Charter aims to improve passenger experience in India
- Key Provisions:
- Passengers will be compensated if an airline is at fault for any delay. Passengers are eligible for a full refund if a domestic airline cancels a flight 1 day before departure or delays it for more than 4 hours.
- Delay resulting in flight departing next day- Airline to provide free hotel stay
- Compensation for missing connecting flights: Rs. 5000-Rs.20000
- Free Cancellation of air tickets 24hrs of booking and within 4 days before scheduled departure
- Cancellation charges cannot be more than the sum of basic fare and fuel surcharge.
- Compensation for lost baggage: Rs. 3000/kg. Compensation for delayed or damaged baggage: Rs. 1000/kg
- Grievances regarding non-payment of compensation can be filed on AirSewa App
