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Keyword of the Day | Administrative Morale
It refers to the collective confidence, enthusiasm, commitment and psychological willingness of employees to perform organisational responsibilities effectively. High morale encourages initiative, cooperation and productivity; low morale produces absenteeism, resistance, indifference and poor service delivery.
Thinker of the Day | David McClelland
David McClelland explained motivation through learned psychological needs. His theory is especially useful for understanding leadership, civil-service motivation and organisational performance.
Work – The Achieving Society (1961)
- Desire to accomplish challenging goals and excel through personal effort. An officer introducing an innovative district-level service-delivery model.
Desire to influence, guide or control others.
McClelland distinguished:
Personal power: Power for self-interest.
Institutional/socialised power: Power used to achieve organisational or public goals.
Socialised power can encourage ethical leadership and effective governance.
- Desire for friendly relationships, acceptance and belonging. A team-oriented officer promoting cooperation among departments and local communities.
McClelland suggests that employees are motivated differently. Therefore, a uniform incentive system may not produce equal results.
Effective administration requires matching organisational roles with the motivational needs of individuals rather than assuming that all employees are motivated by the same rewards.
Pub Ad PYQ Vault | Day 45 | PYQ (2015)
“The term policy implementation is in some respects preferable to the label public administration.” Argue
