NeSDA 2025 Portal

About NeSDA 2025 Portal

• It will serve as a centralized platform to collect data online provided by the States, UTs and Central Ministries.
• Launched by: It has been launched by the Department of Administrative Reforms and Public Grievances (DARPG).
• Aim: It aimed at strengthening the assessment of digital governance and improving online service delivery across States, Union Territories, and Central Ministries.
• It has been designed to evaluate how effectively government services are being delivered online from a citizen-centric perspective and to promote better performance in e-governance systems.
• It will also support consultations, capacity-building sessions, and regular review meetings during the assessment cycle.
• Portal Coverage: All Government Portals assessed under NeSDA are classified into two categories:
  • State, UT, City and Central Ministry Portals
  • State, UT, City and Central Ministry Service Portals.

About National e-Governance Service Delivery Assessment (NeSDA)

• It is a biennial framework used to measure the depth and effectiveness of online service delivery.
• It is based on the UN’s Online Service Index and customised for India’s federal structure to assess availability, accessibility, and maturity of digital services.
• Purpose: It serves as an important benchmarking exercise for improving online service delivery across the country and for promoting best practices among States, UTs and Central Ministries/Departments.
• Sectors covered: The NeSDA 2025 framework will evaluate government portals across multiple sectors, including finance, education, health, labour, agriculture, transport, tourism, and public grievance systems.
• Coverage: It will also include expanded coverage with services from the Ministry of Corporate Affairs and assess a total of 59 mandatory services for States and UTs and 43 services for Central Ministries.
• Parameters: The assessment will be based on parameters such as accessibility, ease of use, content availability, information security and privacy, integrated service delivery, open government data, e-participation, and use of emerging technologies.